We maintain HIPAA compliancy with 128-bit encryption. Our document repository gives you the ability to track dictation from beginning to end with our client management software. Transcription services for every aspect of medical communication; from everyday SOAP or follow-up notes, diagnostic procedures, letters to referring physicians, complete medical history and physicals, insurance related correspondence including IME’s and peer reviews. We never send transcription via email–this is not a HIPAA-compliant method of transmitting medical records. We require that the transmission of all voice and text files be encrypted and password-protected. All files are stored on triply-redundant storage subsystems, providing exceptional data integrity.

• All client accounts use SSL for secure encrypted transmission.
• Individual accounts and subaccounts are assigned login IDs and passwords for entry.
• Individual, secure, permission based folders are provided for each client.

About our Data Center

General Facility Features

• More than 33,000 square feet of total floor space located in three separate, but contiguous data centers at the Charlotte campus
• Cabinets / Custom cages
• AC power
• 24x7x365 Network Operations Center

Data Center One Features:
– 13,600 square feet
– Overhead cable management and power distribution
– Static-dissipative tile flooring
Data Center Two Features:
– More than 10,000 square feet
– Overhead cable management, under floor power distribution
– 18″ raised floor
Data Center Three Features:
– 10,000 square feet
– Under floor cable management and power distribution
– 18″ raised floor

Security Systems

• Biometric fingerprint readers
• Card/PIN access
• Combination lock cabinets
• 24x7x365 monitored video surveillance

Environmental Controls/Redundancy

• Redundant backup power
• Redundant network infrastructure
• Controlled temperature and humidity via HVAC units
• Multiple local and regional refueling contracts
• Geographic diversity/redundancy via other Peak 10 data centers
  Data Center One Features:
  – N + 1 UPS systems
  – 2 MW generating capacity
  – Dual detection dry pipe system
  Data Center Two Features:
  – Multiple 150/225 KVA PDU systems
  – 2250 KW emergency generator
  – Dry pipe/gas dual-action fire suppression system
  Data Center Three Features:
  – N + 1 UPS systems
  – 2250 KW emergency generator
  – Dry pipe/gas dual-action fire suppression system

Internet/Access

• Burstable up to 100 Mbps or more
• Diverse fiber entry points– OC-12 up to OC-192
• Internet / network access options- DS-1, DS-3 or OC-X connectivity
• Metro Ethernet at 10 Mbps, 100 Mbps to 1 Gbps connectivity
• ATM
• Frame relay
• ISDN (BRI, PRI)
• Redundant Internet with multiple Tier 1 providers
• Local Loop Access – BellSouth, Dukenet, Time Warner Telecom, Time Warner Cable, TelCove/Level 3, Comporium and CT Communications